This section contains important information about the student’s rights and the College’s responsibilities under the Fair Credit Billing Act.
Presentation College must be notified in case of errors or questions about the student’s billing statement.
If the billing statement contains an error, or to request more information about a transaction on the billing statement, the student must write the College (on a separate sheet) at Presentation College, Student Accounts, 1500 S Main St., Aberdeen, SD 57401. The College must receive written notice no later than 60 days after the College sent the student the first billing statement on which the error or problem appeared. You may telephone us, but doing so will not preserve your rights.
The letter should contain the following:
a. The student’s current name, name while attending, and Student ID;
b. The dollar amount of the suspected error;
c. A description and explanation (if possible) of the error and why it exists;
d. If requesting additional information, a description of what is in question.
Presentation College will send an acknowledgement of receiving the student’s written notice within 14 days, unless a determination letter has been sent within that time. If an acknowledgement was sent within 90 days, the College must issue a determination letter either showing a correction or explain why the billing statement was correct.
After Presentation College receives the student’s written notice, the College cannot try to collect any amount the student questions, or report the student as past due, until an account review has been completed. The College can continue to bill the student for the amount in question, including FINANCE CHARGES, and the College can apply any unpaid amount against the student’s account. The student does not have to pay any questioned amount while the College is investigating, but the student is still obligated to pay the parts of his/her bill that are not in question. Upon completion of an account review, the College will send the student notification of the determination, including any amounts due immediately, to the student’s billing address and college email address. If it is discovered that the College made an error on the student’s billing statement, the student will not be responsible for any FINANCE CHARGES related to the amount in error. If the College did not make an error, the student be responsible for any FINANCE CHARGES, and must pay any payments due on the questioned amount.
If the student fails to pay the amount due in the determination notice within 10 days of the notice date, the College will enforce their rights for past due accounts as outlined above. If the student does not agree with the determination, the student may write the college within 10 days of the determination notice date, explaining his/her refusal to pay and the basis for that refusal. The College must inform anyone to whom the College reports the student’s past due amount that the student does not agree with his/her billing statement. The College must inform the student of the name of anyone to whom the College reports the student’s past due balance. When the matter has been settled between the student and College, the College must inform anyone to whom the College had reported the student’s balance that the dispute has been settled. If the college does not follow the procedures regarding reported billing errors, they cannot collect the first $50 of the questioned amount, even if the bill was correct.
If you have any questions, please reach out to Students Accounts at firstname.lastname@example.org.
You must make your first payment through your student portal or the Student Account office before you can move in to the suites or participate in class. If you are a student-athlete you cannot practice until your first payment is made.